Returns and Withdrawal

If you buy as a consumer, you can withdraw from your online purchase within 14 days. This page explains how that works, how to send a piece back and what happens if something is wrong with it.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. If you order several pieces that are delivered separately, the period starts on the day you receive the last piece.

To exercise your right of withdrawal, you must inform us (IronPunky, [Postal address], [Email address]) of your decision to withdraw from this contract by a clear statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but it is not required.

To meet the withdrawal deadline, it is enough that you send your notice of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including the delivery costs (except for any extra costs from choosing a type of delivery other than the cheapest standard delivery we offer), without undue delay and no later than 14 days from the day we receive your notice of withdrawal. We use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fees for this refund.

We may withhold the refund until we have received the goods back or until you have supplied proof that you have sent them back, whichever is earlier.

You must send back the goods without undue delay and no later than 14 days from the day you tell us about your withdrawal. The deadline is met if you send the goods before the 14 days have expired. Return shipping costs: [who pays the direct cost of returning the goods].

You only have to pay for any loss in value of the goods if this loss is due to handling them in a way that is not necessary to check their nature, characteristics and function.

Exception: custom pieces

The right of withdrawal does not apply to goods that are made to the consumer's specifications or clearly tailored to personal needs. A custom piece built to your own design therefore cannot be returned under the right of withdrawal.

How to send a piece back

Tell us first through the contact form or by email, with your order number. Pack the piece well, ideally in its original packaging, and protect the bulb and any glass or valve parts. Please use a tracked shipping method so the parcel can be followed.

Defects and warranty

If a piece is faulty or arrives damaged, the statutory warranty rights under Austrian law apply. Write to us through the contact form with your order number and a few photos, and we will repair, replace or refund it. Small differences in shape, finish or patina are part of handmade work and are not a defect.

Model withdrawal form

If you want to withdraw from the contract, please fill in this form and send it back to us.

To: IronPunky, [Postal address], [Email address]

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

(*) Delete as appropriate.